Christmas Delivery 2019:
Please order as soon as possible if you are thinking of purchasing for Christmas to ensure your chosen pieces are not only in stock but delivered in plenty of time. Our recommended last order dates for delivery are as follows (orders placed after these dates will still ship but may not arrive in time for Christmas);
Made to order / personalised items (flags, bottles, rainbows, blocks etc...):
View our made to order collection HERE
UK: 1st December
Europe: 24th November
Rest of the World: 20th November
Please ensure you check the lead time for each product on the listing and take this into account when ordering our personalised items as some pieces have up to a 3 week make time (we try our best to dispatch sooner!)
Ready to ship items (products such as bath toys, wooden cars, tea sets etc.. which don't require extra personalisation such as paint colour or engraving):
View our ready to ship collection HERE
UK: 18th December (standard mail) / by 1pm on 20th December (you will need to select 24hr mail if ordering on this date)
Europe: 1st December
Rest of the World: 24th November
We aim to dispatch ready to ship items within 48hrs. However please note if your order contains both ready to ship items and made to order pieces you will need to follow the dates for made to order items.
We can also offer express or courier delivery both within the UK and the Rest of the World. Please contact us directly for a quote and delivery timeframe. FedEx is very fast at getting orders delivered in 1-3 days to most locations so this may be possible if you've missed the cut off dates above.
Delivery dates are subject to change depending on our order numbers, so please place your orders are soon as possible to avoid disappointment. Please also be aware that we cannot guarantee delivery dates and our dates above are just a recommendation on when you should order by.
We would always advise opting for the tracked delivery option for international customers,as we often find this is a faster service and parcels can be monitored along the way too.
Please note that we cannot be held responsible for postal delays, Christmas is the busiest time of year for delivery services and it may take a little longer for your parcel to arrive. By keeping to the order dates above we hope this gives the best chance of parcels arriving in good time, giving extra time for any delays or customs clearances.
Standard UK delivery is sent by 24hr or 48hr Royal Mail which usually takes 1-3 working days after dispatch depending on the service.
If you would like your order sooner or for a specific date, please contact us first to see if we can help.
UK shipping is free for all orders over £70, under this amount postage is between £1.50 and £3.95 depending on the weight.
Next day delivery in the UK is available on request. Please contact us prior to placing your order as we will need to send an invoice including next day delivery charges (which start from £7.50 depending on order weight). Please note that orders will need to be placed by 1pm and will need to include items which are not made to order (e.g. painted bottles, stackers or some engraved pieces). All next day orders are sent via Royal Mail 1pm delivery and someone will need to be home to sign for the parcel.
We ship worldwide, however if you do not see your country at checkout please contact us for a shipping quote.
International postage price is dependant on the weight of your order. Prices for International orders start from £2.95 for Europe and £3.95 for the Rest of the World.
We have a shipping calculator too, so you can see the postage price before checking out. To use this, please add the desired items to your cart and input your location and postcode/zipcode to see our shipping prices for your location. This saves you having to enter all of your delivery information prior to seeing your total.
Upon checkout, please choose the shipping method you would prefer. We send via Standard Airmail (which is untracked) or a Tracked Service (you will be provided with a tracking number.)
Express postage is also available via courier on request with shipping times of 1-3 or 5-7 days. Please contact us at email@example.com with your order list and we will provide a quote for you.
Royal Mail Airmail post can take up to 28 working days to arrive depending on the destination.
We strongly advise choosing the Tracked service as we are unable to track airmail items.
Any duties, taxes or customs charges are at the buyers expense and the buyer is responsible for these upon delivery.
During busy periods orders may take longer, please take note of the lead times on each product page.
Points to Consider:
Please note, choosing a tracked or express service does not make your order a rush order - it means your order will be dispatched via a faster service than standard airmail so you will receive it sooner than standard post. If you require your order sooner or for a specific date, please contact us prior to your purchase to see if we can help.
We allow up to 28 working days before a parcel is considered missing, at which point we will make a claim with the shipping company. Once the claim has been logged we will always reship a lost parcel, however please note that this may take up to 2 weeks.
Please make sure you double check your delivery address at checkout, as once an item has been posted we are unable to alter the address. In the event that an incomplete address has been entered at checkout and the parcel has already been sent, we would need to wait for the item to be returned back to us as undeliverable. Redelivery postage is the responsibility of the customer. Sometimes the parcel may not be returned to us and become lost because of an address error, in this case the order would need to be placed again as we cannot accept responsibility for an address entered incorrectly.